Privacy & Cookie Policy
Your privacy matters to us. Learn how Woodholt collects, uses, and protects your information.
1. Introduction
Welcome to Woodholt Premium. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website, purchase our premium craftsmanship, and tell you about your privacy rights and how the law protects you.
2. Information We Collect
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
• Identity Data includes first name, last name, username or similar identifier, and title.
• Contact Data includes billing address, delivery address, email address and telephone numbers.
• Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
3. How We Use Your Information
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
• To register you as a new customer.
• To process and deliver your order including managing payments, fees and charges.
• To manage our relationship with you which will include notifying you about changes to our terms or privacy policy.
• To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data).
4. Cookies
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.
5. Sharing
We do not sell, rent, or trade your personal data with third parties. We may share your personal data with select trusted partners to optimize our services:
• Service Providers: Third-party partners who provide IT, logistics, and system administration services.
• Professional Advisers: Lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
• Regulatory Authorities: HM Revenue & Customs, regulators and other authorities who require reporting of processing activities in certain circumstances.
6. Payment
All financial transactions and payments are processed through secure, industry-standard gateways (such as Stripe or PayPal). We do not store or collect your payment card details on our own servers. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS.
7. Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
8. Retention
We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
9. Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data:
• Request access to your personal data (commonly known as a “data subject access request”).
• Request correction of the personal data that we hold about you.
• Request erasure of your personal data when there is no good reason for us continuing to process it.
• Object to processing of your personal data where we are relying on a legitimate interest.
10. Third-Party Links
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.
11. Children's Privacy
Our website and craftsmanship offerings are not intended for children under the age of 13. We do not knowingly collect personal identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us immediately so that we can take necessary actions.
12. Changes
We keep our privacy policy under regular review. Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our privacy policy.
13. Contact Us
To exercise any of your rights, or if you have any questions or complaints about this privacy policy, please contact us at:
• Email: privacy@woodholt.com
• Phone: +34610002663
