Last Updated: October 12, 2026

Refund & Returns Policy

We want you to feel confident shopping with Woodholt. Here’s everything you need to know about returns, refunds, exchanges, and damaged orders.

7-Day Return Window

Return any eligible handcrafted woodwork or home decor item within 7 days of receiving your order.

Eligible Items

Unused items in original condition, carefully kept in their original premium packaging.

Refund Processing

Refunds are processed back to your account within 5-7 business days of receipt.

Damaged Orders

Damage from transit? Contact us as soon as possible, and we will make it right.

CUSTOMER CARE

Returns & Refunds FAQ

How long do I have to request a return?

You can request a return within 7 days of receiving your item. To be eligible, your item must be unused, in its original condition, and in the original packaging.

Can I return if I changed my mind?

Yes, change-of-mind returns are accepted within 7 days, provided the product is unused and in original packaging. Please note that return shipping costs for change-of-mind returns are covered by the customer.

What if my order arrives damaged?

If your order arrives damaged, please notify us within 48 hours of delivery at support@woodholt.com with photos of the damaged item and packaging. We will send a free replacement or issue a full refund immediately.

What if I received the wrong product?

We apologize for any mix-up! Contact us right away at support@woodholt.com. We will immediately arrange to send you the correct item free of charge.

Are customized products returnable?

Because customized pieces are crafted to your specific dimensions, material selections, and stylistic choices, they are non-returnable. This does not apply if they arrive with verified manufacturing defects or transit damage.

Who pays return shipping?

Woodholt covers return shipping fees if the item is defective, damaged, or incorrect. For standard returns or change-of-mind requests, return shipping costs are the customer’s responsibility.

How long does a refund take?

Once your return is safely received and inspected by our workshop team, your refund will be processed back to your original payment method within 5-7 business days. You will receive an automated email confirmation as soon as it goes through.

Can I exchange my product?

Yes! If you would like to exchange an item for a different size or style, please contact us at support@woodholt.com within 7 days of delivery.

Can I cancel my order?

You can cancel your order within 24 hours of placing it for a full refund. After 24 hours, if the order has already been processed or shipped, it will need to follow our standard return policy.

Need Help With a Return?

Our team is here to help. If you have questions about a return, refund, exchange, or damaged order, please contact us with your order details.

Support Channels

Our dedicated support team is available 24/7, around the clock, to assist you with any inquiries.